Jbdbet Privacy Policy

Jbdbet is an international-standard online gaming and betting platform serving users in Bangladesh and around the world. We believe your privacy is a fundamental right — and this privacy policy is here so you know exactly what information we hold about you.

This policy applies to:

• For users of the jbdbet website (jbdbet.bet).
• For users of the jbdbet mobile application.
• This also applies to visitors who browse our platform without registering.
• For anyone who contacts our support team.

We guarantee that your personal data will never be sold or shared with third parties for marketing purposes without your consent.

Jbdbet collects several types of information from you, coming through three main channels — what you provide directly, what our systems collect automatically, and what we receive from third parties.

Jbdbet uses your information only for specific, legitimate purposes. Below we explain exactly what data is used and why:

• Account Management: Your identity and contact information is used to create and maintain your profile, verify logins, and keep your account secure.
• Payment Processing: Financial information is used to process deposits and withdrawals and to maintain your transaction history.
• Fraud Prevention: Technical and usage data are used to detect multiple accounts and flag suspicious activity.
• Customer Support: Your contact and account information is used to handle any complaints or queries you raise.
• Legal Obligations: Data is used to comply with regulatory requirements and AML (Anti-Money Laundering) obligations.
• Platform Development: Anonymous analytics are used to improve the user experience and develop new features.
• Marketing Communications: Your contact information is used to send you promotions and offers only with your consent.

Jbdbet will never use your data for any purpose beyond what is listed here.

We firmly believe your data belongs to you. jbdbet never sells your personal information or shares it with advertisers. However, data may be shared with third parties in the following limited circumstances:

• Payment Partners: Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Game provider: Our game partners may access limited information to ensure fair gaming, but they are not permitted to store or use it.
• Legal Authorities: We may be required to share data with regulators and law enforcement agencies in response to court orders or legal claims.
• Security Services: Anonymous data may be shared with fraud detection and cybersecurity experts.

Jbdbet uses cookies and similar tracking technologies on its website and app to help improve your browsing experience.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working correctly.

Jbdbet uses industry-leading security technology to protect your privacy. Our layers of protection are outlined below:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption. You can verify this by looking for the padlock icon in your browser's address bar.
• Data Encryption: Sensitive data such as passwords and KYC documents are always stored encrypted in our database.
• Two-Factor Authentication (2FA): SMS OTP verification is required for account login and large withdrawals.
• Firewall & DDoS protection: Our servers are protected by advanced firewalls and DDoS mitigation systems.
• Regular security audits: Third-party cybersecurity experts regularly audit our systems.
• Restricted Staff Access: Your personal data is accessible only to authorized personnel, and all access is logged.

Jbdbet does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For as long as your account remains active. After closure, data is retained for 5 years for legal purposes.
• Transaction Records: Retained for up to 7 years in accordance with legal and regulatory requirements.
• KYC Documents: Retained for 5 years after verification. This is mandatory for AML compliance.
• Support Conversations: Deleted 2 years after last contact.
• Log Files & Technical Data: Automatically deleted after 90 days.
• Marketing Preferences: Takes effect immediately upon unsubscription.

Once the retention period ends, data is permanently deleted or anonymized so that you can no longer be identified.

Under GDPR and international privacy laws, you have the following rights, all of which jbdbet fully respects:

Jbdbet strictly does not serve anyone under the age of 18. We do not knowingly collect any personal information from minors.

• Date of birth is verified at registration. No one under the age of 18 can create an account.
• Age is verified during the KYC process by checking your national ID or passport.
• If we become aware that a minor has created an account, it will be closed immediately and all collected data will be deleted.
• Parents or guardians can report any suspicious account activity to our support team.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

If you have any questions, concerns, or complaints about this privacy policy, please contact our Data Protection team:

• Email: support@jbdbet.bet
• Support: 24/7 live chat is available on the platform.
• Response Time: We typically respond to all emails within 72 hours.

We take any privacy concerns you have seriously and are committed to resolving them promptly.